Hero
Professional Back Office Services that help you focus on growth while we handle the operations.
CommRaDian delivers multilingual, tech-enabled, SLA-based back-office support for data processing, finance, billing, HR tasks, and administration.
We ensure accuracy, efficiency, and confidentiality — so your business runs smoothly behind the scenes.
Overview
CommRaDian’s Professional Back Office Services streamline your operations through a blend of human expertise and smart automation.
We manage core administrative functions — data entry, invoicing, reconciliation, reporting, document control, and CRM maintenance — with scalable teams and rigorous quality control.
Our agents operate in English, Hebrew, Russian, and Spanish, ensuring seamless collaboration and accuracy across time zones.
Whether you need a dedicated team or on-demand support, CommRaDian provides transparent reporting and secure, compliant delivery.
Why Back Office Services Matter
Why outsource to us
How We Work
Operational peace of mind
What You Get with CommRaDian
The Risks of Not Having This
What We Offer
Order Processing & Fulfillment Support
What it is: Validate orders, confirm details, prep downstream steps, reconcile shipments.
Benefits: Fewer errors • Faster readiness • Better CX
Without it: Mis-picks, delays, costly reships.
Benefits: Fewer errors • Faster readiness • Better CX
Without it: Mis-picks, delays, costly reships.
Billing, Invoicing & A/R Follow-ups
What it is: Issue invoices, track status, send reminders, update ledgers.
Benefits: Healthier cash flow • Fewer disputes • Cleaner books
Without it: Late payments and reconciliation headaches.
Benefits: Healthier cash flow • Fewer disputes • Cleaner books
Without it: Late payments and reconciliation headaches.
Data Entry & CRM/ERP Hygiene
What it is: Standardize fields, remove duplicates, enrich records, maintain lists.
Benefits: Reliable reporting • Better targeting • Smoother handoffs
Without it: Bad data → bad decisions.
Benefits: Reliable reporting • Better targeting • Smoother handoffs
Without it: Bad data → bad decisions.
Catalog & Inventory Maintenance
What it is: Update SKUs, prices, attributes, images, stock, categories.
Benefits: Fewer listing errors • Faster merchandising • Higher conversion
Without it: Wrong info → returns, complaints, lost sales.
Benefits: Fewer listing errors • Faster merchandising • Higher conversion
Without it: Wrong info → returns, complaints, lost sales.
Vendor & Procurement Coordination
What it is: RFQs/POs, confirmations, ETA tracking, exception notes.
Benefits: Predictable supply • Fewer surprises • Clear accountability
Without it: Stockouts and rush fees.
Benefits: Predictable supply • Fewer surprises • Clear accountability
Without it: Stockouts and rush fees.
Scheduling & Calendar Management
What it is: Bookings, reschedules, reminders, resource alignment.
Benefits: Fewer no-shows • Smoother ops • Happier stakeholders
Without it: Conflicts and idle time.
Benefits: Fewer no-shows • Smoother ops • Happier stakeholders
Without it: Conflicts and idle time.
Document Processing & KYC (non-legal)
What it is: Intake, organize, sanity-check IDs/basic details, archive.
Benefits: Faster approvals • Less back-and-forth • Clean records
Without it: Bottlenecks and lost paperwork.
Benefits: Faster approvals • Less back-and-forth • Clean records
Without it: Bottlenecks and lost paperwork.
Inbox & Communications Triage
What it is: Sort, respond, escalate by SLA.
Benefits: Faster response • Lower backlog • Clear ownership
Without it: Missed messages, repeat pings.
Benefits: Faster response • Lower backlog • Clear ownership
Without it: Missed messages, repeat pings.
Reporting & Ops Dashboards
What it is: Volumes, SLA performance, error types, backlog age.
Benefits: Visibility • Better decisions • Continuous improvement
Without it: Anecdotes replace data; problems persist.
Benefits: Visibility • Better decisions • Continuous improvement
Without it: Anecdotes replace data; problems persist.
QA & Training
What it is: SOP audits, scorecards (accuracy/timeliness), calibrations, coaching.
Benefits: Consistent quality • Faster ramp • Fewer repeats
Without it: Variable output and creeping error rates.
Benefits: Consistent quality • Faster ramp • Fewer repeats
Without it: Variable output and creeping error rates.
KPIs
SLA attainment • Turnaround time (TAT) • First-pass accuracy • Error rate • Backlog size/age • On-time invoice rate • A/R days outstanding • Data quality (dupe rate, field completeness)
The Challenge We Solve
Managing back-office operations in-house often leads to bottlenecks, errors, and rising costs.
CommRaDian’s Professional Back Office Services eliminate these inefficiencies with streamlined processes, automation, and multilingual teams.
We help businesses reduce manual workload, improve accuracy, and gain visibility — so they can focus on growth while we handle the details.
Frequently Asked Questions
Do you set up or integrate software?
No. We operate in your existing systems (ERP, CRM, accounting, e-commerce, helpdesk) or ours—no new integrations required.
Can you follow our SOPs and approval paths?
Yes—and we can document or improve them where helpful.
Which tasks can you take over?
Orders, invoices/A-R follow-ups, data hygiene, catalogs, vendor coordination, scheduling, documents/KYC (non-legal), inbox triage, reporting, and more.
What about confidentiality and access?
We sign NDAs, follow role-based access, and handle sensitive records securely.
Do you support multiple languages and time zones?
Yes—English, Spanish, Hebrew, and Russian and more, with coverage windows set to your needs.
How do you ensure quality?
Scorecards, audits, calibrations, weekly coaching; error tracking with root-cause fixes.
How do we start?
Scope & SOP intake → pilot with tight QA → weekly reporting → scale to steady-state.
